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You must be 21 and over or at the legal age in your juristiction to enter and make purchases at cloudvapes.com | Age verification is required.
All orders are processed and shipped within 24 business hours after age confirmation.
DO NOT PLACE ANY ORDERS ON THIS WEBSITE IF YOU ARE UNDER THE AGE OF 21.
Age verification is required to ensure that all of our customers are of legal age to purchase them.
Once the order is submitted, our order processing team will use the information provided on the order to identify and verify the age.
If additional information is required, the customer will be asked to provide a photo ID showing the birth date. The photo ID must be sent with the ID number covered. The sole purpose is to verify the age. They will not be stored and will be removed from the online servers.
If no response is received within 48 business hours, the order will be automatically cancelled and refunded.
Contact customer service at service@cloudvapes.com to learn more about return options. Most items will not qualify for returns.
The returns for refunds are only accepted within 14 days of original purchase date, and the items must be unused/unmodified, in original condition and packaging. Make sure you have not used the product and all parts and accessories are repackaged in the original box. If the item has been altered in any way that has affected the performance or the life of the product, it will not qualify for refund. Refunds are issued in the original form of payment. Shipping fee is not refundable. All refunds are issued within 3-4 business days after receiving the item at our RMA department. Once issued, you will receive your funds back into your account within 2-3 business days - depending on your bank's operation system. Cloud V Enterprises will issue refunds only to customers who have purchased through cloudvapes.com webstore. Cloud V Enterprises could hold restocking fee if there are missing parts or accessories or used (exceptions). Contact customer service for details.
DISCLAIMER: ANY ITEMS LOST IN TRANSIT WITHOUT A TRACKING NUMBER, OR DUE TO IMPROPER PACKAGING, IS NOT THE RESPONSIBILITY OF CLOUD V ENTERPRISES AND WILL NOT BE REFUNDED.
